Returns & Exchanges

At Fibre Mood, we want you to be completely satisfied with your purchase. If your item isn't quite right, you can return it within 30 days of receipt for a full refund or exchange, provided it is in its original, unworn condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized collection point.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing